At SokoniAdvertiser (Sokoni Advertising), we are committed to providing transparent and high-quality services to all our clients. This page outlines our policy regarding refunds and explains the terms that govern our service agreements. We encourage you to read this information carefully before making a purchase.
1. Our No Refunds Policy
We maintain a strict no refunds policy for all our services and plans.
What this means:
Once a service plan is purchased and payment is processed, the fees are non-refundable. This policy is applied consistently and fairly to all clients and under all circumstances, including but not limited to:
- Service plan lapse or expiration.
- Client-initiated cancellation after purchase.
- Dissatisfaction with the service, provided the service was delivered.
- Changes in client circumstances or business needs.
- Failure to use the available service features.
Why we have this policy:
This policy allows us to maintain competitive pricing, allocate resources efficiently to serve all our clients, and minimise administrative costs. Our service plans are often activated and resources are committed immediately upon purchase, making prorated refunds unfeasible.
2. Understanding Service Validity & Your Responsibilities
Clear Validity Dates:
All our service plans have a clearly stated validity period (e.g., 30 days, 6 months, 1 year). This validity period is explicitly stated on our rate cards. The service is active and available for use from the date of purchase until the expiration date.
Client’s Responsibility:
It is the client’s responsibility to:
- Be aware of the validity period of the plan they are purchasing.
- Utilise the service within this active period.
- Keep their own records for renewal dates.
Our Role:
As a courtesy, we may send reminders prior to the expiration of a service plan. However, please note that these reminders are a supplementary service and not a guaranteed or contractual obligation. The ultimate responsibility for tracking the service expiration and renewal lies with the client. Failure to receive a reminder does not constitute grounds for a refund or service extension.
3. Scenarios & Solutions (What to Do If…)
We understand that situations arise. While we cannot issue refunds, here is how we can help:
Solution: Contact us immediately after purchase. If the service has not yet been activated or configured, we may, at our sole discretion, be able to apply the credit towards the correct plan.
Scenario: “My plan lapsed before I could use it fully.”
Solution: Contact us! We often have options to renew or extend your service, sometimes at a preferential rate. We will always do our best to find a fair solution within the constraints of our policy.
Scenario: “I am unhappy with the service provided.”
Solution: We want to hear about it. Please contact our support team immediately. Our goal is to ensure your satisfaction, and we will work diligently to address any legitimate concerns and resolve any issues with the service delivery.
Scenario: “I purchased the wrong plan by mistake.”
Solution: Contact us immediately after purchase. If the service has not yet been activated or configured, we may, at our sole discretion, be able to apply the credit towards the correct plan.
4. Professional Conduct & Communication
We are committed to professional and respectful interactions with all our clients. In return, we expect the same courtesy from our clients.
Our Zero-Tolerance Policy:
We have a zero-tolerance policy towards abusive, threatening, or hostile behaviour directed at our management or staff. This includes, but is not limited to:
- Use of profane, aggressive, or discriminatory language.
- Personal insults, defamation, and baseless accusations.
- Threats of any kind.
Consequences:
Engaging in such behaviour will not expedite a resolution or lead to an exception to our policy. Instead, it may result in:
Legal action under relevant Tanzanian laws, including the Cybercrimes Act, 2015, which prohibits offensive communication and cyber harassment.
Termination of all services without a refund.
A permanent ban from using our services.
5. Acceptance of Terms
By purchasing our services, you acknowledge that you have read, understood, and agreed to be bound by this No Refunds Policy and our overall Terms of Service.
We recommend that you ensure the service is fit for your purpose before completing your purchase. If you have any questions about this policy, please contact us before making a purchase.
Contact Us:
For any questions regarding this policy, please reach out to us professionally at: sokoni@meadowspromotions.com